Privacy Policy

Introduction

The Fleur Galerie ("we," "us," or "our") operates thefleurgalerie.com and our associated Instagram storefront (@the_fleur_galerie). We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or place an order with us.

Information We Collect

• Contact details you provide when you message or order with us — name, email address, phone number, shipping address.
• Order details — items purchased, customization requests, and order history.
• Communications — messages sent to us via Instagram DM, email, or any contact form on this site.
• Usage data — basic technical information such as browser type and pages visited, collected automatically when you browse our website.

How We Use Your Information

• To process and fulfil your orders, including shipping worldwide.
• To communicate with you about your order, custom requests, or enquiries.
• To improve our products, website, and customer experience.
• To comply with legal and tax obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We may share limited information with trusted third parties strictly to operate our business, including payment processors, shipping and courier partners, and Instagram/Meta (for order enquiries made via DM). These parties only receive the information necessary to complete their service and are bound by their own privacy practices.

Enquiries, Sign-ups & Exhibitions

When you send an enquiry through our website (including trade and reseller enquiries), sign up for updates, message us on WhatsApp or Instagram, or share your details at one of our exhibition stalls, we collect the details you give us — such as your name, phone or WhatsApp number, city, business details and what you’re interested in.

• We use these details only to reply to you, to follow up on your enquiry or order, and — only if you agree — to send you updates about new collections and festive offers.
• You can opt out of updates at any time by replying “STOP” on WhatsApp or emailing us, and you can ask us to delete your details.
• Your details may be stored with the services we use to run our business, such as our website host, spreadsheets and WhatsApp Business.
• We do not sell your details or share them with other businesses for their own marketing.

Cookies

Our website uses minimal cookies or similar technologies necessary for basic site functionality.

We also use Google Analytics, a web analytics service provided by Google, which uses cookies to help us understand how visitors find and use our website — for example, which pages are viewed and how people arrive (such as by scanning a QR code at one of our stalls). This information is collected in aggregate and we do not use it to identify you personally or to advertise to you. You can block cookies in your browser settings, or opt out of Google Analytics using Google’s browser add-on.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated "Last updated" date.